Shout out to Jordan and Madi ! We have used Berge for maintenance for several years and was contemplating the new CX-90 to upgrade our 2016 CX-9. Jordan made the sales process seamless. No high pressure all our questions answered. Great experience with Berge all around… Madi, Jordan, Corey and Aaron thanks for going at our pace…slow a couple of months to make the upgrade decision to the 2026 CX-90. We are very we did !! Very happy Mazda customers here and Berge in Gilbert is our home base !
We worked with Turner Dittmer and had a wonderful experience. He is a well spoken young man who is very knowledgeable in Mazda products and features. He does not come off as a pushy salesman. We went in just to browse and walked out with car that we felt very comfortable purchasing. Thankyou Berge Mazda and Turner!
I don’t think I’ve ever seen a salesman as helpful and knowledgeable as Turner. He made the buying process for my partner as easy as possible, and really went extra mile by taking us through multiple test drives of multiple vehicles before we decided on a CX-5! If you’re looking for a Mazda, Berge Mazda is the place to go and Turner is who you want to buy from.
I love my new Mazda CX-50 and couldn’t be happier with my experience at Berge Mazda. My salesperson Brandon Gonzales was the best. He was so personable and really listened to my needs and wants for my next vehicle. Between the sales manager Corey and Jon in finance, the whole process of buying my new car was seamless and handled with care. 10/10 experience!
I was in need of a good used vehicle as mine at the time bit the dust. I did a significant amount of research and went to several dealerships with frustrating results. I do not enjoy going to dealerships because of the high pressure environment and them trying to get me to purchase a certain vehicle when I already know pretty precisely what I'm looking for. When I went to Berge Mazda I was pleasantly surprised. I met with the sales specialist Turner Dittmer. He was extremely pleasant to work with and very knowledgeable. I test drove a Mazda CX-5 which was nice but not quite what I was looking for. Turner was able to find a very nice and clean Mazda CX-9 on the lot. He let me take it home and drive it to make sure it was to my liking. I ended up purchasing the vehicle and I'm very pleased that I did. There was a small crack in the touch screen and they work with me to replace it at a very reasonable price and in a timely manner. I now have a great vehicle that I love driving at a price that was right in my budget. I'm extremely pleased with my experience with everyone there at berge. From the customer service representative Kami Tate who I first spoke to to the finance department which again was very non-high pressure. Any issues I had were quickly taken care of by Turner and the Berge team. I highly recommend stopping by if you are in need of a new vehicle. I will definitely be keeping them in mind when I'm ready to purchase again. Thanks again to everyone involved in my experience. Keep up the good work!
I had an outstanding experience at this dealership. I visited the day before purchasing my vehicle and was upfront with Trent that I was not planning to buy that day. He was incredibly professional, respectful, and never once applied any pressure or used aggressive sales tactics. Throughout the entire process, Trent was knowledgeable, patient, and a pleasure to work with. Purchasing a vehicle can be overwhelming, but he made the experience smooth, comfortable, and even enjoyable. Everyone I interacted with was kind, courteous, and professional. I truly appreciate the excellent customer service I received and would highly recommend Trent to anyone considering purchasing a Mazda. Thank you for making this such a positive experience!
Jordan is an incredible salesman. Waisted absolutely NONE of my time. Had answers for every question i had, got me printed information the minute i asked for it, was professional and very friendly. I ended up getting a different car from elsewhere, solely because im switching platforms, but the day i need a new daily im coming straight here. After a full day of my time being wasted at other dealerships, Jordan and Berge Mazda were a breath of fresh air. Really cool showroom cars too! And popcorn 👀
Jake Tate at Berge Mazda is the absolute best. He helped me order my new Mazda CX-5 Premium Plus and made the entire process so easy. He is professional, patient, and highly knowledgeable. Communication was perfect at every step, (he even sent photos to me when my SUV arrived at the dealership) and he ensured I got exactly what I wanted. Then he spent time helping me learn all the new features on my new CX5. Go see Jake—he genuinely cares!
Hands down best car buying experience ever! Purchased the car from out of state, and the entire process from start to finish was nothing short of exceptional. The entire team at Berge Mazda are in a league of their own and I would gladly do business again with them in the future. Special thanks to Matt, Kami, Jake, and Jon for going above and beyond!
We had a great experience shopping for our new car at Berge Mazda. I was not looking forward to the usual runaround that you normally expect when purchasing a new car. Jordan Bentivenga was our sales agent. He was very helpful and caring in everyway and made our purchase experience very easy, he was excellent! It was a happy day for all! Thank you Jordan and Berge Mazda.
We purchased a Mazda CX-90 from Berge Mazda. This was by far the best car buying experience we have ever had. Our Product Specialist, Jordan Bentivenga, was extremely knowledgeable and professional, as well as kind and courteous. Everyone at Berge Mazda was helpful and friendly which made for a great car buying experience.
Visited Berge Mazda for a routine oil change and tire rotation, and the experience was top-notch from start to finish. My service advisor, Peyton, was fantastic - very polite, courteous, and thorough. He took the time to give me a complete breakdown of the work being done and provided realistic timescales for when it would be ready. While waiting, I really enjoyed the dealership's environment. It's incredibly modern, spacious, and comfortable. Thank you, Peyton, and Berge Mazda for making a routine service appointment so seamless!
I had an outstanding experience buying my new vehicle, thanks to Brandon Kester and Jon Pelley! Brandon, my Product Specialist, was absolutely amazing. He made the entire process enjoyable and informative, never once making me feel pressured. And I was delighted to find Jon Pelley as my finance manager. I had such a smooth experience with him on a previous purchase two years ago, and I wouldn't have wanted anyone else! It truly made my day that he remembered me. Jon handled all the finance details flawlessly, just as he did before. Thank you, Brandon and Jon, for making this vehicle purchase a truly great one! I couldn't be happier!!
Trenton at Berge Mazda is as honest and patient as they come. He really helped my wife and I get the vehicle we didn't know is the one we wanted all long. The folks at Berge are outstanding with no pressure let's solution and see if we can help approach. Thank you Trenton and Berge and if you want a Mazda visit Berge and see if Trenton is available, if not you'll still make some new friends and be well taken care of .
I would give zero stars if I could. My turbo diesel Audi Q5 was brought to this dealership for service, and they made one of the most serious mistakes possible on a diesel vehicle: they added DEF (Diesel Exhaust Fluid) to the diesel fuel tank. This mistake has the potential to contaminate the entire fuel system and cause extensive damage. When this happened, I initially explored having the vehicle declared a total loss through my insurance because I was concerned about the long-term consequences of DEF contamination. However, I was repeatedly assured by the dealership that the repairs would be performed thoroughly and completely, that all affected components would be addressed, and that the vehicle would be properly restored. Based on those assurances, I chose not to pursue that option and gave the dealership the benefit of the doubt. That trust turned out to be misplaced. In the months following the repair, the Audi continued to experience fuel system and DEF-related issues. Most concerning, the engine shut off while I was driving my children to school. After additional problems arose, I was eventually informed that the low-pressure fuel pump had not been replaced during the original repair process. This was information I should have known from the beginning, especially given the assurances I had received that the contamination had been fully addressed. My understanding is that the fuel tank and low-pressure fuel pump were not initially replaced. As a result, I am deeply concerned that contamination has remained in the system and that newly installed fuel system components have been exposed to the original DEF contamination. Whether or not future failures occur, I am now left questioning the integrity of the entire repair and wondering if a major fuel system or engine failure could still be waiting down the road. To make matters worse, I can no longer pursue the insurance option I originally considered. I was recently informed that because the damage is not currently present, the claim path I explored at the time of the contamination event is no longer available. Had I known then what I know now, I would have made very different decisions. The result is that I am left with a vehicle I no longer trust. This is not a minor inconvenience. I regularly commute more than four hours one way each week to a remote location on the Navajo Reservation for work. Cellular service is often unavailable in the areas where I travel, and breakdowns can create serious safety concerns. Instead of having confidence in my vehicle, I am constantly wondering whether the next fuel system failure is around the corner. The dealership's proposed solution was equally disappointing. The offer made to buy me out of my current loan was so low that it failed to account for the financial position I was placed in. That loan includes negative equity from a nearly new 2023 VW Atlas that I had originally purchased from the same dealership and later sold after transmission problems developed shortly after warranty coverage ended. What makes this entire situation especially disappointing is that I am not a first-time customer. I have been a loyal Berge customer for well over a decade, having purchased my first vehicle from the Mazda side of the dealership in 2011 and continuing to do business with both the Mazda and Volkswagen dealerships over the years. I returned because I trusted them. After this experience, that trust is gone. Mistakes happen. What matters is accountability, transparency, and making customers whole when those mistakes occur. In my experience, the dealership failed on all three. The original DEF contamination was a major error. The incomplete communication about what was actually replaced, the months of ongoing problems, the safety concerns created by repeated failures, and the lack of a meaningful resolution afterward have completely destroyed my confidence in this dealership. Unfortunately, I will not be returning as a customer, and I cannot in good faith recommend Berge to anyone else.
I would give zero stars if I could. My turbo diesel Audi Q5 was brought to this dealership for service, and they made one of the most serious mistakes possible on a diesel vehicle: they added DEF (Diesel Exhaust Fluid) to the diesel fuel tank. This mistake has the potential to contaminate the entire fuel system and cause extensive damage. When this happened, I initially explored having the vehicle declared a total loss through my insurance because I was concerned about the long-term consequences of DEF contamination. However, I was repeatedly assured by the dealership that the repairs would be performed thoroughly and completely, that all affected components would be addressed, and that the vehicle would be properly restored. Based on those assurances, I chose not to pursue that option and gave the dealership the benefit of the doubt. That trust turned out to be misplaced. In the months following the repair, the Audi continued to experience fuel system and DEF-related issues. Most concerning, the engine shut off while I was driving my children to school. After additional problems arose, I was eventually informed that the low-pressure fuel pump had not been replaced during the original repair process. This was information I should have known from the beginning, especially given the assurances I had received that the contamination had been fully addressed. My understanding is that the fuel tank and low-pressure fuel pump were not initially replaced. As a result, I am deeply concerned that contamination has remained in the system and that newly installed fuel system components have been exposed to the original DEF contamination. Whether or not future failures occur, I am now left questioning the integrity of the entire repair and wondering if a major fuel system or engine failure could still be waiting down the road. To make matters worse, I can no longer pursue the insurance option I originally considered. I was recently informed that because the damage is not currently present, the claim path I explored at the time of the contamination event is no longer available. Had I known then what I know now, I would have made very different decisions. The result is that I am left with a vehicle I no longer trust. This is not a minor inconvenience. I regularly commute more than four hours one way each week to a remote location on the Navajo Reservation for work. Cellular service is often unavailable in the areas where I travel, and breakdowns can create serious safety concerns. Instead of having confidence in my vehicle, I am constantly wondering whether the next fuel system failure is around the corner. The dealership's proposed solution was equally disappointing. The offer made to buy me out of my current loan was so low that it failed to account for the financial position I was placed in. That loan includes negative equity from a nearly new 2023 VW Atlas that I had originally purchased from the same dealership and later sold after transmission problems developed shortly after warranty coverage ended. What makes this entire situation especially disappointing is that I am not a first-time customer. I have been a loyal Berge customer for well over a decade, having purchased my first vehicle from the Mazda side of the dealership in 2011 and continuing to do business with both the Mazda and Volkswagen dealerships over the years. I returned because I trusted them. After this experience, that trust is gone. Mistakes happen. What matters is accountability, transparency, and making customers whole when those mistakes occur. In my experience, the dealership failed on all three. The original DEF contamination was a major error. The incomplete communication about what was actually replaced, the months of ongoing problems, the safety concerns created by repeated failures, and the lack of a meaningful resolution afterward have completely destroyed my confidence in this dealership. Unfortunately, I will not be returning as a customer, and
My turbo diesel Audi Q5 was brought to this dealership for service, and they made one of the most serious mistakes possible on a diesel vehicle: they added DEF (Diesel Exhaust Fluid) to the diesel fuel tank. This mistake caused extensive damage. I initially explored having the vehicle declared a total loss via my insurance because I was concerned about the long-term consequences of DEF contamination. However, I was repeatedly assured by the dealership that the repairs would be performed thoroughly and completely, that all affected components would be addressed, and that the vehicle would be properly restored. Based on those assurances, I chose not to pursue that option and gave the dealership the benefit of the doubt. In the months following the repair, the Audi continued to experience fuel system and DEF-related issues. Most concerning, the engine shut off while I was driving my children to school. I was informed that the low-pressure fuel pump and fuel tank had not been replaced during the original repairs. Now, I am concerned that contamination has remained in the system and that newly installed fuel system components have been exposed to the original DEF contamination. I am now left questioning the integrity of the entire repair and wondering if a major fuel system/engine failure is waiting down the road. The dealership's proposed solution was equally disappointing. The offer to buy me out of my current loan was so low that it failed to account for the financial position I was placed in. Mistakes happen. What matters is accountability, transparency, and making customers whole when those mistakes occur. In my experience, the dealership failed on all three. The original DEF contamination was a major error. The incomplete communication about what was actually replaced, the months of ongoing problems, the safety concerns created by repeated failures, and the lack of a meaningful resolution afterward have completely destroyed my confidence in this dealership.
UPDATED: PUBLIC NOTICE OF PRIVACY VIOLATION & IGNORED NOTICE OF INTENT TO SUE My original review highlighted this dealership's questionable appraisal tactics. They attempted to leverage a known minor sensor issue to lowball my trade-in at $7,500 (a vehicle I immediately sold to Driveway for $11,500). However, the situation has now escalated from poor business practices to a direct violation of consumer privacy. In their public response to my initial review, Berge Mazda intentionally published my personal financial information—specifically, stating what they claimed was my exact vehicle payoff amount. (To make matters worse, their data was entirely inaccurate; my actual payoff was $11k, further proving their lack of attention to detail and willingness to fabricate numbers). Following this unauthorized disclosure of my financial data, I served Berge Mazda with a formal, certified Notice of Intent to Sue, demanding the immediate removal of my personal information from this public forum. They have completely ignored this certified legal notice. They have chosen to leave my personal financial details exposed online rather than correct their mistake. Buyers beware: If you value your data privacy, transparent transactions, and professional conduct, take your business elsewhere. A dealership that weaponizes personal financial information in Google reviews and ignores certified legal correspondence is not one you can trust.
horrible customer service. I came in to look at potential future cars for myself, but the employee who came over to me was very pushy in trying to get me to buy a car, even though I do not have the means to do so right now, and I made that very clear. I even told the employee about the car I was thinking about getting used, and instead of telling me that maybe once I am done with that car, I could come back and get a Mazda, he just told me that the choice I had made was wrong, and most likely broken (old Honda Fit Manual) and the only reason they would be selling the car is because the transmission went out. I do not recommend going here unless you want to get a car right then and there, and you want to have employees constantly pressuring you.
